Air New Zealand Singapore Office

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Air New Zealand is the flag carrier airline of New Zealand. As of mid-2025, Air New Zealand operates flights to 20 domestic destinations and 30 international destinations across 18 countries and territories, including Singapore.

Contact Air New Zealand

Air New Zealand offers scheduled flights between Singapore and Auckland / Wellington.

Air New Zealand Singapore Contact Information

Singapore Office

Reservations & General Customer Enquiries

Tel: 800 8525 021 (toll free)

Email: resasia@airnz.co.nz

Office Hours: 9:00 am - 5:00 pm (Monday - Friday)

For any urgent matters outside office hours, please call +64 09 357 3000 (24 hours Contact Centre in Auckland).

Air New Zealand Changi Airport Office

Changi contact centre: +65 6595 6868

Baggage Services

20 Airport Boulevard
Singapore 819659
Postal address: PO Box 3
Singapore Changi Airport
Singapore 918141

Tel: +65 6597 4500
Fax: +65 6247 5202

Email: baggage_enquiry@sats.com.sg

Airport Name: Singapore Changi Airport


Air New Zealand Singapore Office Location Map

Inquiries handled by Air New Zealand Singapore Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Air New Zealand Codeshare
  • Air New Zealand Duty Free
  • Promotional Fares
  • Animals and Pets
  • Air New Zealand Lounges
  • Concierge Services
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Air New Zealand Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Travel Protection Plan
  • Star Alliance Codeshare
  • Air New Zealand Cargo
  • Airpoints

Airpoints™ is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. As an Airpoints member you'll earn Airpoints Dollars™ on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights.

The airline has been a member of the Star Alliance since 1999.

If you're unable to find the answer from a local agent, please contact Air New Zealand bookings and enquiries center (24 hours) as stated below.

Head Office (HQ) Tel Email
Air New Zealand
185 Fanshawe Street
Auckland 1010
New Zealand
0800 737 000 (within NZ)
+64 (0)9 357 3000
info@airnewzealand.co.nz

Before boarding an Air New Zealand flight, you may want to check the following information:





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