Qantas Airways Shanghai Office

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Qantas Airways is the flag carrier of Australia and its largest airline by fleet size, international flights and international destinations. As of September 2025, it ranks among Australia's leading international airlines, offering scheduled commercial flights to 35 international destinations across 23 countries, including China.

Qantas Airways (photo credit to Airbus Website)

Contact Qantas Airways

Qantas Airways offers scheduled flights between Shanghai and major cities in Australia.

Shanghai Office Contact Information
Tel: 400 819 9495 (Toll-free, call from China only) Office Hours: 9:00 am to 5:30 pm (daily) Tel: +86 10 656 79006 (call from overseas) Office Hours: 9:00 am - 5:00 pm (Monday - Friday) Closed on Weekend and Public Holidays. Baggage Services Tel: +86 21 8634 0323 / 0324 Airport Name: Shanghai Pudong International Airport Qantas Airways Shanghai Office Location Map

Note: Qantas Airways Baggage Services Office should only be contacted for enquiries relating to personal items left on board the aircraft or at the boarding gate.

Inquiries handled by Qantas Airways Shanghai Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web / Mobile App Check-in
Airport Counter Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information
In-Flight Meals

Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free Items
Airport Facilities
Delayed Flights
Qantas Club Enquiries
Corporate Reward Program
Economy Class Services
Animals and Pets

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
Self Service Kiosk Check-in
Qantas Points
Visa on Arrival
Transit Information
Receipts and Refunds
Trip Insurance
QantasLink
Qantas Shopping

Qantas Airways Customer Service Agent

If you're unable to find the answer from a local agent, please contact Qantas Airways Customer Service directly at:

Head Office (HQ)	Tel Number	Email
Qantas Airways 10 Bourke Road Mascot NSW 2020 Australia	Tel: +61 2 9691 3636 Tel: +61 2 8222 2439 Reservations: 13 13 13 (24x7, call from Australia only)	n/a