Vietnam Airlines Frankfurt Office

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Vietnam Airlines is the largest and flag carrier of Vietnam. As of March 2025, the airline operates a route network covering more than 20 destinations within Vietnam and over 30 cities worldwide, including Germany.

Contact Vietnam Airlines

Vietnam Airlines offers scheduled flights between Frankfurt and Hanoi / Ho Chin Minh City.

Vietnam Airlines Frankfurt Contact Information

Frankfurt Office

Rossmarkt 5
D-60311 Frankfurt am Main
Germany

Fax: +49 69 29 72 56 20

Email: info.de@vietnamairlines.com

Reservations and Ticketing

Tel: +49 69 297 256 0
Fax: +49 69 297 256 20

Email: reservation.de@vietnamairlines.com

Helpdesk (nur für Reisebüros/for travel agencies only)

Tel: +49 69 29 72 56 55
Fax: +49 69 29 72 56 20

Email: reservation.de@vietnamairlines.com

LotuSmiles

Tel: +49 69 29 72 56 52
Fax: +49 69 29 72 56 20

Email: lotusmiles.fra@vietnamairlines.com

Sales and Marketing

Tel: +49 69 29 72 56 50/44
Fax: +49 69 29 72 56 20

Email: sales.de@vietnamairlines.com

Office Hours

Monday - Friday : 9:00 am - 5:30 pm

Closed on Weekend and Public Holidays

Airport Office

Fax: +49 69 69 05 83 16

Email: fra.station@vietnamairlines.com

Note: Airport office is not responsible for ticket reservation. Please contact City Office for further assistance.

Airport Name: Frankfurt Airport

Inquiries handled by Vietnam Airlines Frankfurt Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Vietnam Airlines Codeshare
  • Vietnam Airlines Duty Free
  • Promotional Fares
  • Animals and Pets
  • Lotus Lounges
  • VNA Holidays
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Vietnam Airlines Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Trip Insurance
  • Lotusmiles Membership
  • SkyPriority
  • SkyTeam

If you're unable to find the answer from a local agent, please contact Vietnam Airlines 24/7 Contact Center in Hanoi as below:

Head Office (HQ) Contact Email
Vietnam Airlines
200 Nguyen Son Street
Bo De Ward, Long Bien District
Hanoi, Vietnam
1900 1100 (within Vietnam)
+84 24 3832 0320 (from Overseas)
telesales@vietnamairlines.com

Before boarding your Vietnam Airlines flight, you might want to review the following information:





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