Vietnam Airlines Kuala Lumpur Office

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Vietnam Airlines is the largest and flag carrier of Vietnam. As of March 2025, the airline operates a route network covering more than 20 destinations within Vietnam and over 30 cities worldwide, including Malaysia.

Contact Vietnam Airlines

Vietnam Airlines offers scheduled flights between Kuala Lumpur and Hanoi / Ho Chin Minh City.

Vietnam Airlines Kuala Lumpur Contact Information

Kuala Lumpur Office

5-05, Level 5
Menara Hap Seng
Jalan P.Ramlee
50250 Kuala Lumpur
Malaysia

Tel: +60 3 2031 1666
Fax: +60 3 2026 3366

Email: helpdesk.my@vietnamairlines.com

Office Hours

Monday - Friday : 9:00 am - 5:30 pm

Closed on Weekend and Public Holidays

Reservations and Ticketing

Tel: +60 3 2031 1555
Fax: +60 3 2026 3366

Email: helpdesk.my@vietnamairlines.com

Sales and Marketing

Tel: +60 3 2031 1666
Fax: +60 3 2026 3366

Email: sales.my@vietnamairlines.com

Lotusmiles

Tel: +60 3 2031 1666
Fax: +60 3 2026 3366

Email: sales.my@vietnamairlines.com

Airport Office

Lot S5, Level 4
Main Terminal Building
Kuala Lumpur International Airport
64000 Sepang
Selangor, Malaysia

Tel: +60 3 8776 4620
Fax: +60 3 8776 4615

Email: airport.my@vietnamairlines.com

Office Hours

9:30 am - 5:30 pm (daily)

Closed on Weekend and Public Holidays

Cargo (GSA)

Deks Air (M) Sdn Bhd

Tel: +60 3 8787 2262
Fax: +60 3 8787 2281

Email: dekscgo@deksair.com.my

Airport Name: Kuala Lumpur International Airport

Inquiries handled by Vietnam Airlines Kuala Lumpur Office including:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Web / Online Check-in
  • Airport Counter Check-in
  • Self Service Kiosk Check-in
  • Unaccompanied Minor
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • In-Flight Meals
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Vietnam Airlines Codeshare
  • Vietnam Airlines Duty Free
  • Promotional Fares
  • Animals and Pets
  • Lotus Lounges
  • VNA Holidays
  • Airport Transfers
  • Sports Equipment
  • Airport Transportation
  • Seats Enquiries and Selection
  • Vietnam Airlines Mobile App
  • Visa on Arrival
  • Transit Information
  • In-Flight Duty Free
  • Receipts and Refunds
  • Trip Insurance
  • Lotusmiles Membership
  • SkyPriority
  • SkyTeam

If you're unable to find the answer from a local agent, please contact Vietnam Airlines 24/7 Contact Center in Hanoi as below:

Head Office (HQ) Contact Email
Vietnam Airlines
200 Nguyen Son Street
Bo De Ward, Long Bien District
Hanoi, Vietnam
1900 1100 (within Vietnam)
+84 24 3832 0320 (from Overseas)
telesales@vietnamairlines.com

Before boarding your Vietnam Airlines flight, you might want to review the following information:





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